Always register only through swayamplus.education.gov.in · Beware of fraudulent phishing emails
Always register only through swayamplus.education.gov.in · Beware of fraudulent phishing emailsAlways register only through swayamplus.education.gov.in · Beware of fraudulent phishing emails
Explore the core capabilities of customer engagement apps in Dynamics 365
More details
Demonstrate fundamental knowledge about the customer engagement capabilities of Microsoft Dynamics 365.
Assessment & certification
Assessment fee₹3,696
ModeCenter based
TypeMCQ
Assessment providerPearson Vue/ Certiport
Certificate providerSWAYAM Plus and Microsoft
Intended audience
Business Owner
Prerequisites
As a candidate for this certification, you aspire to understand how customer engagement apps for Dynamics 365 can be used to: Unify profiles and tailor targeted, personalized customer journeys by using Dynamics 365 Customer Insights apps. Efficiently assist users through the complete sales order lifecycle by using Dynamics 365 Sales. Assist agents with case management through the complete customer support lifecycle by using Dynamics 365 Customer Service. Schedule and complete work orders by using Dynamics 365 Field Service. Evaluate how Copilot can assist with each of these. The certification is intended for you if you’re seeking to start your journey using Dynamics 365 customer engagement solutions.
Level
Certification
Skills you'll gain
Describe Dynamics 365 Customer InsightsDescribe Dynamics 365 SalesDescribe Dynamics 365 Customer ServiceDescribe Dynamics 365 Field ServiceExplore the core capabilities of customer engagement apps in Dynamics 365